At Meiko – The Ladies Hub, we prioritize customer satisfaction. We understand that sometimes you may need to return a product. This Return & Refund Policy outlines our guidelines for returns, exchanges, and refunds to ensure a smooth shopping experience.

We encourage you to carefully review this policy before making a purchase. By shopping with us, you agree to the terms and conditions outlined in this policy.

To be eligible for a return, please ensure your return meets the following criteria:

• Items must be returned within 7 days from the date of delivery
• Items must be unused, unwashed, and in the same condition that you received them
• Items must be in their original packaging with all tags and labels attached
• Items must be accompanied by the original receipt or proof of purchase

Returns are accepted only for the following reasons:

• Defective or damaged products upon receipt
• Incorrect items delivered (different from what was ordered)
• Size issues (too large or too small)

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Innerwear, lingerie, and swimwear
• Personal care products and cosmetics
• Jewelry and hair accessories
• Items marked as "Final Sale" or purchased during clearance sales
• Items that show signs of wear, washing, or damage caused after delivery
• Custom or personalized products

To initiate a return, please follow these steps:

1. Contact our customer service team at miekotheladieshub@gmail.com or WhatsApp us at +91 7012751218 within 7 days of receiving your order
2. Provide your order number, the items you wish to return, and the reason for return
3. Our team will review your request and send you a Return Authorization (RA) number if your return is approved
4. Package the items securely in their original packaging along with the RA number
5. Ship the items to the address provided by our customer service team

Please note that we reserve the right to reject returns that do not comply with our policy.

Once we receive and inspect your return, we will notify you about the status of your refund:

• For approved returns, refunds will be processed within 5-7 business days after we receive the returned item
• For online payments (credit cards, debit cards, net banking, UPI, or digital wallets), refunds will be issued to the original payment method
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI to the account details you provide

Refund processing times:

• Credit/Debit Cards: 5-10 business days
• UPI/Digital Wallets: 3-5 business days
• Bank Transfers: 5-7 business days

Please note that the following charges are non-refundable:

• Shipping charges (unless the return is due to our error)
• COD charges
• Gift wrapping fees

If you wish to exchange an item for a different size, color, or model:

• Follow the same process as returns, specifying that you want an exchange
• Clearly indicate the item you want in exchange (size, color, model)
• Exchanges are subject to product availability
• If the exchange item is priced higher than the original, you will need to pay the difference
• If the exchange item is priced lower, we will refund the difference

If your preferred exchange item is unavailable, we will issue a refund or store credit as per your preference.

Shipping for returns is handled as follows:

• For returns due to our error (wrong item shipped, defective product, or damaged in transit), we will arrange and cover the cost of return shipping
• For returns due to customer preference (size issues, change of mind - where applicable), the customer is responsible for return shipping costs
• We recommend using a trackable shipping method to ensure your return reaches us safely

In some cases, we may arrange for a pickup through our logistics partner. Our customer service team will provide specific instructions based on your situation.

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving the delivery
• Provide clear photos of the damage or defect
• Do not attempt to use or fix the damaged product

For verified defects or damage, we offer:

• Full refund including shipping charges
• Replacement (subject to availability)
• Store credit with additional bonus amount

For any questions or concerns regarding returns, exchanges, or refunds, please contact our Customer Support Team:

• Email: miekotheladieshub@gmail.com
• Phone/WhatsApp: +91 7012751218
• Address:

  MEIKO The Ladies Hub,
  Manalimmal Bus stand,
  Wandoor

We aim to resolve all return and refund requests promptly and to your satisfaction.

Last Updated: March 2025